Warranty-Instructions
Thank you for choosing our company’s products. To ensure that you enjoy high-quality service with the products purchased from our company, please read the following terms:
Standard Warranty Period
The standard warranty period for our general-purpose variable frequency drives is twelve months from the date of shipment (based on the shipment information on the machine’s barcode).
Warranty Coverage
During the warranty period, if the product fails under normal operating conditions, our company will provide free product repair with the warranty card.
Non-warranty Coverage
- Damage to the machine caused by improper maintenance, on-site accidents, natural disasters, etc.
- Damage to the machine caused by disassembly, reassembly, or modification of the product without permission.
- Alteration, removal, or incorrect serial number.
- Damage to the machine caused by improper use according to the user manual or human factors.
Service After the Warranty Period
If the product is beyond the warranty period, our company will charge the end user for on-site service fees, parts fees, labor fees, and logistics fees. Please refer to the detailed standards in the table below:
| Service content | Send it back to the factory for Service | Field Services |
|---|---|---|
| No parts replacement required | Labor fees + round-trip logistics fees. | Round-trip travel expenses + labor fees. |
| Parts replacement required | Labor fees + round-trip logistics fees + parts fees. | Round-trip travel expenses + labor fees + parts fees. |
Travel Expenses: Round-trip travel expenses for on-site service technicians (including transportation, accommodation, and meals).
Parts Fees: Cost of replacing parts (including any shipping/handling fees).
Labor Fees: Fees for technical personnel, including repair, maintenance, installation, and commissioning.
Logistics Fees: Logistics expenses for faulty products shipped from the customer to our company and for repaired/replacement products shipped from our company to the customer, including other related expenses.
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